Privacy policy
Our mobile and web applications (hereinafter “app” or “application”) allow you to order delivery services from our partners or from our company.
The VamVam application was developed by Ultimate Holding Limited, which is headquartered in Douala, Cameroon.
1. How can you contact us?
You can reach our customer service via the mobile application and the website.
You can contact our Data Protection Officer (DPO) by e-mail at the following address: dpd@ultimateholdingsinc.com.
2. Who processes your personal data?
Your personal data will be processed by the company providing the service in your country.
| Sign | Country | Company | Address |
| VamVam, VamVam Pro | Cameroon | Ultimate Holding Limited | 3rd level building litto labo vallée bessengue douala |
Ultimate Holding Limited acts, in accordance with applicable laws, as a “data controller.” The data controller determines the purposes and means of processing personal data.
Our applications use a unique authentication tool. Once you have registered, you can use our applications in any country where they are distributed. Your personal data is not transmitted to these applications unless you start using them.
3. What personal data is collected, processed, and why?
The categories of data we process, the source of the data, and the purposes of the processing are as follows:
| Sources | Data | Goals |
| You provide us directly with | Full names and telephone numbers | To identify you as a user and contact you at subject of your order |
| Address, geographical location | To process your order and enable you to track your deliveries on the card. | |
| Email and telephone numbers | To send you information about your orders and, if you have given your consent, messages. promotional | |
| Customer ratings | To process and execute your order according to your preferences | |
| Received from your device and our applications | IP address; device identifier, type and model; mobile operating system information relating to browser or mobile application | Secure access to your account and our IT systems |
| Generated when you interact with the application | Time taken to complete an order; order history; number of screens consulted when interacting with our applications; average value of orders | To improve the application and user experience; to provide relevant functionality; to modify application interfaces; to expand our customer base; to improve our marketing and business strategy; and to prevent orders from being placed. unauthorised |
| Received from our marketing agencies | Identifier of the source or promotional link used to download or access the documents applications | To determine whether an advertising campaign is a success |
| You provide customer service via social networks | Specified by you at your requested by us at our discretion | To resolve problems with our applications |
The data you provide us with directly helps the application function properly. Without this data, you would not be able to place an order, make a payment, or use other functions.
The data generated when you interact with the applications, received from the authentication tool you use in the applications provided by members of our group of companies, or received from our marketing agencies is used to pursue a legitimate interest while respecting your rights.
We may ask for your consent to use your data to organize your participation in marketing competitions or other activities.
In all cases, you will be informed of the data collected and the purpose for which it was collected. You may withdraw your consent at any time by contacting us.
You may refuse to provide such consent, and this will not affect your ability to use our applications.
We use automated data processing for our anti-fraud systems, which automatically detect your activity within the application and block certain features or the ability to place an order. This enables us to promptly protect your account and our financial interests, as well as the financial interests of our partners and third parties, while enforcing a contract between you and us.
If you believe that our systems have made a mistake, please let us know.
We process your data until the purpose for which it was collected has been achieved. We may continue to process your data if such processing is required by law or necessary to protect our rights and interests or the rights and interests of third parties.
The recordings may be used in connection with disputes and legal claims, as well as to monitor the quality of the service provided.
4. Do we share your personal data?
1) Your personal data will only be shared with third parties.
(a) directly involved in the provision of services in the application:
Our partners involved in receiving and processing your order and providing software solutions for the same purpose, our subsidiaries providing authentication services and data centers, and the companies that help us provide customer service
(b) authorized to receive your data in accordance with the law:
For example, if the law enforcement authorities are duly empowered to do so.
(c) helping us to improve our applications:
Advertising or device identifiers may be shared with companies that provide us with advertising or analytical services. Data relating to technical errors encountered when using our services is shared with our partners involved in the development of our applications.
2) The third parties with whom we share your data may be located in different countries.
Some of these countries do not offer the same level of protection of personal data or the same rights to data subjects as in the country where we provide the application. In such cases, we follow the necessary procedures to ensure that your rights are respected and that your personal data is protected during and after the transfer. These procedures may include
(1). commitments through data protection agreements based on standard contractual clauses for data transfers adopted by the competent authorities;
(2). and/or additional contractual obligations based on our assessment of the local legislation of the country to which your data is transferred and processed;
(3) and/or registration or authorization of the transfer with the competent data protection authority
5.How can you assert your rights?
1.Access
You always have access to your personal data. After logging in to the application using our authentication tool, you will have access to your order and delivery history and your identification details. You can update your account in the dedicated area.
2. Rectification
Once you have logged in to the application using our authentication tool, you can correct your personal details in the application. If it is not possible to correct the data from the application, please contact our customer service department.
3.Deletion
Once you have logged in to the application using our authentication tool, you can delete your account.
We may retain certain personal data after you have deleted it from the application, in particular data that must be retained in accordance with the law or to protect our interests, in particular in the context of legal proceedings. The ability to delete data may be restricted by law or provisions relating to freedom of expression and information.
4. Limitation of treatment
You have the right to restrict the processing of your personal data in certain circumstances. For example, if you wish to correct your personal data, you can request via our customer service department that the processing of your data be restricted until such time as the data has been corrected. Please contact our customer service department to do this.
5.Claims
We are always open to your complaints and suggestions. Please send them to our customer service department.
In addition, you may lodge a complaint with the competent supervisory authority if you consider that your rights have been violated.
6. How is this document modified?
We may inform you by any available means (push notifications in the application, SMS or email) if this privacy notice is modified in a way that has a significant impact on your rights.
This would be the case, for example, if we were to add new categories of data to be processed or new purposes for which data is processed. You will be notified before these changes take effect.